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1 Q. How do I place an online order?
2 Q. How much do Promise Checks cost
and what are the shipping charges?
3 Q. How long will
it take to receive my checks?
4 Q. How can I check
the status of my order?
5 Q. What methods of
payment are accepted for online orders?
6 Q. What do I do if
I receive an error message?
7 Q. Do you have side tear checks?
8 Q. Can the verses
on the checks be changed or removed?
9 Q. What are duplicate checks?
10 Q. Do you offer checks on recycled
paper?
11 Q. How can I get a brochure?
12 Q. What security features do
you offer on your checks?
13 Q. What if I want my checks
shipped to a different address?
14 Q. Can I have my checks printed
without an address on them?
15 Q. Is it possible to have a
five digit check number on my personal checks?
16 Q. How are accessories shipped?
17 Q. Are there limitations to
the custom message?
18 Q. Do you offer special pricing
or incentives to online customers?
19 Q. Do you offer products for customers
outside of the United States?
20 Q. Can I order checks for more
than one account within the same order?
21 Q. Contact Information?
ANSWERS:
1
Q. How do I place an online order?
A. View our "How to
Order" page.
2
Q. How much do Promise Checks cost and what
are the shipping charges?
Personal Check shipping and handling is $2.75 per box. Optional expedited
delivery is also available. See below Price List for details.
A. Personal Checks: VIEW
PRICE LIST
Home Desk and Business Checks: VIEW
PRICE LIST
Computer Checks and Window Envelopes: VIEW
PRICE LIST
3
Q. How long will it take to receive my checks?
A. Personal Check orders with standard
delivery (USPS bulk mail) will arrive
10-14 business days after receipt of order
for continental US customers.
2-Day orders typically arrive up to 6
business days after receipt of order and
Next Day orders arrive up to 5 days after
receipt of order. Estimates
include production time.
Blue
Safety and Majestic America designs are
guaranteed to be printed and
shipped within 24 hours, excluding Saturday
and Sunday.
* Regular Delivery - arrives 7-10 business
days after receipt of order
* 2 Day - arrives 4-5 business days after
receipt of order
* Next Day - arrives 3-4 business days
after receipt of order
All
Home Desk, Business Desk, and Computer
Check orders are shipped via
Ground service and will arrive 1-7 business days
after shipment depending on your
distance from our Maryland or Georgia supplier.
All Accessories (labels,
stampers, leather covers) are shipped separately
via First Class Mail and
will arrive 7-10 business days after receipt
of order.
If there are questions about your order, we
will email you for direction.
Delayed responses will affect the timing estimates.
Most orders are approved
and processed immediately without delay.
4
Q. How can I check the status of my order?
A. Call customer service at 1-800-977-6647, (Mon-Fri, 8a.m. to 8p.m. EST)
Or you can use our Order
Tracking online feature.
5
Q. What methods of payment are accepted for
online orders?
A. Discover, American Express, Visa, MasterCard debit and credit cards.
6
Q. What do I do if I receive an error message?
A. Please try again at a later time. We apologize
for any inconvenience and would appreciate your
help to resolve the error. Please e-mail
the
error message and time that it occurred as well
as the operating system (Windows, Mac) and browser
and version (Internet Explorer, Netscape Navigator)
us at sales@promisechecks.com.
7
Q. Do you have side tear checks?
A. Personal checks come in top tear format only.
Home desk, business, and computer checks come
in a variety of formats including side tear.
8
Q. Can the verses on the checks be changed or
removed?
A. The verses are part of the original artwork
and cannot be removed or changed.
9
Q. What are duplicate checks?
A. The duplicate check style consists of 150
personal checks per box with a carbonless lightweight
paper in between each check. The duplicate records
all written transactions and may be used as
a reference copy.
10
Q. Do you offer checks on recycled paper?
A. Currently, we do not print checks with recycled
paper.
11
Q. How can I get a brochure?
A. For a free brochure call our Customer Service
Department at 800-977-6647. Or e-mail your address
to sales@promisechecks.com
If
you would like to express your opinion about
prices, designs, or have any other suggestions
that would help us to serve you better, please
forward your remarks to sales@promisechecks.com
12
Q. What security features do you offer on your
checks?
A. Promise Checks offers important safeguards
to protect your checks.
MicroPrint
Signature Line Small type in signature line
appears as dotted line when photocopied. Chemical
Protection Stains or spots appear with chemical
alteration. Security
Screen on the back of the check.
13
Q. What if I want my checks shipped to a different
address?
A. As a matter of protecting your security,
we cannot ship check orders to a different address
than the one imprinted on the order. This is
one of the ways Promise Checks can protect the
security of your personal and financial information.
14
Q. Can I have my checks printed without an address
on them?
A. We apologize that we are unable to print
an Internet order without an address. We understand
that this security measure may create an inconvenience
for you. However, we must ship your checks to
an address printed on your checks for your protection.
15
Q. Is it possible to have a five digit check
number on my personal checks?
A. We will accept five digit check numbers for
personal check orders. Please be advised that
the five digit check number will appear in the
upper right hand corner of the personal check.
Only the last four of the five digits will be
printed with the routing and account numbers
along the bottom of your check. This limitation
is required by most US financial institutions.
For further explanation, please contact our
customer service at 1-800-977-6647, (Mon-Fri, 8a.m. to 8p.m. EST).
16
Q. How are accessories shipped?
A. Labels, Self-inking Stampers, and Leather
Checkbook Covers are shipped separately via
First Class Mail. Expedited delivery is not
available for accessories.
17
Q. Are there limitations to the custom message?
A. There are 35 characters allowed per line
on eligible designs.
Promise Checks is a Christian based company
committed to promotion of Biblical values. Custom
message is provided free of charge to our customers
as a courtesy. Promise Checks reserves the right
to decline such messages if they are determined
by management to contradict Christian standards.
In the event that a message is declined, checks
will be printed without a message.
If the customer is not satisfied with the checks,
a full refund will be provided upon receipt
of the returned checks.
18
Q. Do you offer special pricing or incentives
to online customers?
A. Only with Promise Checks do you receive the
same low price the first time and every time
you order online! Our online promotions are
available to new customers and reorder customers
alike. While our competitors penalize loyalty,
Promise Checks rewards it! Furthermore, we do
not require multiple box purchases.
Our
current online promotion is your third box of
the same design at only $1.95. In addition,
we offer special incentives and promotional
pricing on various designs throughout the year.
We also offer a FREE custom message option on
all accommodating check styles. Value and quality
make Promise Checks your best choice... first
time, every time.
19
Q. Do you offer products for customers outside
of the United States?
A. Unfortunately, we can only print checks for
US financial institutions due to differing bank
specifications. We ship our products to customers
within the United States and its territories
only.
20
Q. Can I order checks for more than one account
within the same order?
A. Yes, you may click "Add New Checking
Account" to add as many accounts to your
profile as you would like. Please create a unique
name for each account and complete the required
check imprint and bank information fields. Please
be sure to select the proper account name from
the account drop down box next to the check
product listing and preview your finished check
before submitting your final order.
21
Q. Contact Information?
A. 1-800-977-6647 (8:00-8:00 ET, Mon-Fri) Customer Service Fax: 678-518-7676
sales@promisechecks.com
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